Privacy Policy

Pennine Lubricants is committed to ensuring that your privacy is protected

Privacy Policy
Pennine Lubricants is committed to ensuring that your privacy is protected and the security of your personal information is continually maintained. We adhere to the requirements set out under the General Data Protection Regulation (GDPR).

This privacy policy sets out how we use and protect any information that you give us when you use this website: www.penninelubricants.co.uk and:

⦁ what information we collect

⦁ what we do with the information

⦁ how we use cookies on our website (cookies policy).

You can be assured that should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy policy.

What information we collect:
When you place an order with us over the phone, or online we may collect the following information so that we can process and fulfill your order. You will have the option to withhold personal information that is not required to complete your order, during the order process. We do not collect sensitive information about you except when you knowingly provide it.

Contact Information:
You may provide us with your personal contact information, this could be through use of our services, an enquiry form on our website, subscription to our newsletter, an interaction with our customer support or sales team, or a response to our online Customer Satisfaction Questionnaire.

Usage information, device and browser data:
When you interact with our website we collect usage information about you. This can include which pages on our site you have visited, what links you click on and which forms you have completed. We use Google Analytics to collect information on the device and application you use to access our website. We can identify your IP address, operating system version, device type, system, performance information and browser type.

Information from page tags:
We use third party tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. More information on cookies is below and in our Cookies Policy.

Log Data:
Our web servers keep log files which record data each time a device accesses those servers. These log files contain data about the nature of each access, this includes the originating IP addresses, internet service provider, files viewed on our site e.g. embedded graphics, operating system versions, device type and timestamps.

Referral information:
If you arrive at www.penninelubricants.co.uk from an external source (such as paid search advert on Google, or a link on another website), we record information about the source that referred you to us.

What we do with the information we collect:
Any information you give will only be available to us; Pennine Lubricants. We require this information to understand your needs and provide you with a better service. We do not pass or sell your details onto third parties.

We may also use your information for the following reasons:

⦁ Internal record keeping

⦁ Improving our products and services

⦁ If you make a purchase from us and you have given us your email address, you will receive a customer satisfaction questionnaire by email. This is so that we can find out about the service you have received from us and so that we can continually improve this service to you.

⦁ Only if you have given your consent for us to do so, we may periodically send promotional emails about special offers or other information which we think you may find interesting.

⦁ We may use your information to contact you by telephone or email for market research purposes.

Controlling your personal information:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at email@penninelubricants.co.uk. We always include an unsubscribe link in every marketing email we send you, you will find this below the footer.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may change your marketing preferences at any time by contacting us by telephone, or by emailing info@penninelubricants.co.uk. If you opt out of receiving promotional email communications from us then this will have an immediate effect.

So that our database is kept accurate, if you wish to see the information we hold on you, you can request to check, update or remove your personal details by emailing info@penninelubricants.co.uk. Or write to: John Grierson, Pennine Lubricants Limited, Unit 35, Nutwood Trading Estate, Wadsley Bridge, Sheffield, S6 1NJ. We will provide you with this information within 30 days of your request.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Technical Information:
Like most websites, our server gathers limited information about you during a session, including the IP address and domain name from which you are accessing the server and your browser configuration. This information is only used to help us improve the content, design and performance of the site, and is not linked to the identity of any individual user.

Our site uses cookies:
Cookies are small pieces of information that are transferred to and stored by your browser on your computer.
In no circumstances do we collect any data that is not directly related to the use of the website (for example, we do not record other sites that you have visited).
The log files or any information they contain about your use of the site will not be made available to any third parties other than as anonymous usage statistics.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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